Get in Touch
Have questions about AotearoaDrift? Need technical support? Want to share feedback? We'd love to hear from you! Our team is dedicated to ensuring you have the best possible experience on our platform.
Before You Contact Us
For faster assistance, check out our FAQs and Help Center. Many common questions are already answered there!
Ways to Reach Us
Postal Address
141 Daniell Street
Newtown, Wellington 6021
New Zealand
Phone
+64 21 677 2577
Email Support
For general inquiries, technical support, or feedback, email us at:
support@aotearoadrift.com
We typically respond within 24-48 hours during business days.
Technical Issues
If you're experiencing technical problems with the platform, please email us at:
tech@aotearoadrift.com
Include details about your device, browser, and the specific issue you're encountering for faster resolution.
Feedback and Suggestions
Your ideas help us improve! Share your suggestions at:
feedback@aotearoadrift.com
We read every suggestion and consider it for future updates.
What to Include in Your Message
To help us assist you more effectively, please include:
- A clear description of your question or issue
- Your browser type and version (Chrome, Firefox, Safari, etc.)
- Your device type (Desktop, tablet, mobile phone)
- Screenshots if you're reporting a visual issue
- Steps to reproduce the problem if it's a technical issue
- Any error messages you received
Common Reasons to Contact Us
Technical Support
- Games not loading properly
- Progress not saving
- Display issues on your device
- Browser compatibility questions
Account Questions
- Age verification issues
- Cookie and privacy settings
- Data deletion requests
General Inquiries
- How the platform works
- Partnership opportunities
- Media and press inquiries
- Community event information
Important Note
AotearoaDrift is a virtual currency gaming platform. We do not handle real money transactions. If you receive suspicious emails claiming to be from AotearoaDrift asking for payment information, please report them to us immediately at security@aotearoadrift.com
Response Times
We strive to respond to all inquiries as quickly as possible:
- Technical Issues: 24-48 hours
- General Inquiries: 48-72 hours
- Feedback: We read all feedback but may not respond individually to every submission
Business Hours
Our support team operates Monday through Friday, 9:00 AM - 5:00 PM NZST (New Zealand Standard Time). Messages received outside business hours will be addressed on the next business day.
Self-Service Resources
Before contacting us, you might find answers in these helpful resources:
- How It Works - Complete guide to using AotearoaDrift
- FAQs - Frequently asked questions
- Help Center - Detailed help articles
- Community Guidelines - Rules and best practices
Report Abuse or Violations
If you witness or experience harassment, inappropriate behavior, or violations of our community guidelines, please report it to:
abuse@aotearoadrift.com
We take all reports seriously and will investigate promptly.
Media and Press
For media inquiries, press releases, or partnership opportunities:
media@aotearoadrift.com
We Value Your Feedback
Your input helps us build a better platform for everyone. Whether it's a suggestion, compliment, or constructive criticism, we appreciate you taking the time to reach out!
Privacy and Data Requests
For privacy-related inquiries or data deletion requests, please see our Privacy Policy or contact us at privacy@aotearoadrift.com